TCM South Africa or CSS Credit Solutions Services (“CSS”) has been involved in financial recoveries for the past 23 years and has developed a business processes to ensure maximum effectiveness, handling financial recoveries and tailor-made solutions on a large scale, utilising the benefits of both a contact centre and law firm, with the support of innovative and bespoke in-house technological solutions.
CSS is serviced by Brooks & Luyt Inc, a professional legal practice with Techub supplying the bespoke software solutions and Elevate providing both internal and external training solutions these brands make up The GB Group. CSS is registered with the Council for Debt Collectors and is also a registered Financial Services Provider with the FSCA, Registration Number: 46635 as well as a BPESA member. Brooks & Luyt Inc is registered with the Legal Practice Council incorporating Law Societies of the Northern Provinces, Cape of Good Hope and KwaZulu Natal.
CSS through The GB Group has the capability of offering opportunities beyond legal recoveries / collections into the fields of IT systems, contact centre service offerings, business process outsourcing, document management and training.
International debt collection in South Africa has just gotten a whole lot easier—and more affordable. Not only have we proven to be the premier recovery partner for all our clients but have become a leading name for quality debt recovery services on the South African market in our own right.
CSS believes that the key to success in delivering an outsourced service such as collections, is finding the right balance between driving motivated human beings (human development) with the latest technological innovation, ensuring that one gets the best an individual has to offer with the necessary tools at his or her disposal by utilising cutting edge technology in order to drive efficiencies and effectiveness. Our tools are only as good as the people who use them, hence key to our organisation are our people, all bringing their skills set to the table and operating off a solid foundation of automated processes, systems and solutions.
Our Quality Guarantee—Your Peace of Mind
We at CSS strive in everything we do to provide you with a quality guarantee that gives you peace of mind, that’s why:
- our approach to debt recovery is to ensure we provide you with a professional service;
- we provide you with a personalized service adapted to your needs;
- our team comprises collection experts that have a real understanding of and vast experience in the local and global debt collection industry;
- our company, its directors, and all our collection staff are registered with the Council for Debt Collectors;
- our collection software was designed by collectors for collectors, thereby ensuring best possible results through a user-friendly programme;
- we open a separate trust bank account for each of our clients to give them independence and comfort; and
- we are members of the Association of Debt Collectors (ADRA), Council for Debt Collectors, Financial Services Board, Payment System Stakeholder Forum (PSSF) and the Legal Practice Council of South Africa.
You only pay for our services once we deliver—that is, we operate on a “No Collection, No Charge” basis. This means we are highly motivated to restore your cash flow to its rightful health. At the same time, we do everything we can to make sure your business relations continue to be a source of revenue. Fees levied to a debtor by us are limited to the fees prescribed in the scale of tariffs as per the Debt Collectors Act 114 of 1998.
Our End to End Credit Lifecycle Offering
We believe the future of collections is through strategic partnerships based on utilising the core fundamentals of collections coupled and enhanced through data analytics, technology, AI models and understanding customers and their behaviours. It is through the GB Group’s range of services and tools that we offer an End to End Credit Life Cycle Management Solution to our clients ensuring that their customers are cared for and understood throughout their journey and each account is given the correct treatment path resulting in the best result for you, our Client.
Through our stable of entities within The GB Group of Companies, we offer our Clients’ Customers a full Credit Life Cycle Management, starting with the Sales Process, Customer Retention through to all stages of the Collections Cycle, ensuring your customers enjoy the Ultimate Customer Experience through our agents treating customers fairly and the utilisation of technological innovation, from beginning to end.
- Focused Strategy Management
- Strategic Partnership & Collaboration
- Cost Efficient
- Customer Centric Focused
- Maximising Recoveries
- Enhanced Portfolio Analysis
The benefit of a fully outsourced solution saves you time, money and allows you to focus on core strengths, giving your strategic service provider the ability to drive optimal performance with specific skills and expertise utilising the perfect balance between people and technology.
Our Trace Team will trace a debtor and thereafter liaise with the entity or individual by telephone or in writing via email or post. We record all of our phone calls for quality and control purposes; doing so also provides us with a useful audit trail on each account.
We proudly serve over 50 blue-chip Clients across South Africa with over 200 portfolios under our care. We are entrusted by the industry to manage a book size of over R16 billion with more than 1 million accounts under our control.
Acting for blue chip clients we believe that we are partner of choice with a sense of:
- Professionalism;
- Gravitas;
- Credibility;
- Capability;
- Compliance
- Performance